AuraCrest Boost is a food supplement - not a medicine. Sold by GABRIELLE MAREE LADD, Sydney NSW, Australia.

Returns & Refund Policy

Last updated:

This policy sets out your rights to return AuraCrest Boost and request a refund, and explains how to do so. GABRIELLE MAREE LADD is committed to straightforward, fair treatment of all customers.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order without giving a reason within 14 calendar days of the day you receive the product. To exercise this right, notify us within that period by email at [email protected] or by telephone on +44 20 7946 0312.

2. Condition of Returned Products

To be eligible for a refund, the product must be:

  • In its original sealed and unopened packaging.
  • Returned within 14 calendar days of the date you notified us of your cancellation.

Please note: food supplements with a broken seal cannot be returned for hygiene and food safety reasons, as permitted by Regulation 28(b) of the Consumer Contracts Regulations 2013. If you open the jar, you lose the right to return it under the cooling-off provision, unless the product is faulty.

3. How to Return

  1. Email [email protected] or call +44 20 7946 0312 to notify us of your intention to return.
  2. We will provide a return address and instructions.
  3. Pack the product securely and send it using a trackable postal service.

4. Return Postage

You are responsible for the cost of return postage unless the product is faulty, damaged on arrival, or incorrectly sent. We recommend using a tracked service as we cannot be responsible for items lost in transit.

5. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 calendar days. Since payment was made in cash on delivery, refunds are issued by bank transfer or postal order to the address provided. We will contact you to arrange the method.

6. Cancellation Before Dispatch

You can cancel your order at no cost at any time before it is dispatched. The easiest way is to inform us during the telephone confirmation call. You can also email [email protected] at any time. If you simply decline to accept the parcel on delivery, the order is cancelled automatically and no charge is made.

7. Faulty or Damaged Products

If you receive a product that is faulty, damaged or different from what was ordered, contact us at [email protected] within 30 days of receipt. We will arrange a replacement or full refund, including return postage costs, at no charge to you. Your statutory rights under the Consumer Rights Act 2015 are not affected.

8. Contact

GABRIELLE MAREE LADD
50 Pitt St, Sydney NSW, 2000, Australia
Email: [email protected]
Phone: +44 20 7946 0312
Mon-Fri 9:00-17:00